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Shop items may be
returned/exchanged within 30 days if unused. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and
in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale items
cannot be refunded. To complete your return, we require a receipt or proof of purchase.

Yes, we offer free shipping on our shop products.

Please visit our main website - NELO USA

No problem - please send us an email on hello@nelous.com and we can help you out!